We guarantee that you will receive the tickets you ordered (or in rare cases, equivalent or better replacements) and they will be sent to you by the day of the event or made available at a seatwave collectfrom location situated very near to your event venue. If we don't keep this commitment to you, we'll take reasonable steps to source replacement tickets, of an equivalent value, to make sure you don't miss out. If suitable replacement tickets cannot be found, we'll refund 100% of the price you paid. No questions.
Our TicketIntegrity™ guarantee is a two-way street. If you are selling tickets we promise that you will receive prompt payment from seatwave for all orders that are confirmed and fulfilled.
If in the event you need to apply for a refund:
1. Please check your tickets as soon as you receive them to make sure they are what you were expecting. Please contact us to return any incorrect tickets before the event
2. Do not use any incorrect tickets to attend the event.
3. Let us know within 7 days of the event if you experience any problems with the tickets at the venue.
4. Make sure that you keep any unused unacceptable tickets which must be returned to us in order to get your refund.